Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. Can you even get boarding passes before you've checked in? When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. As soon as the relevant process has been developed, we will provide clear information on our website. That’s possible. Do you need to get in touch with them urgently? You can use the voucher for all TUI fly flights available at that moment. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If your file is cancelled free of charge, the premium will also be cancelled free of charge. A TUI fly ‘MARK’ voucher is not a TUI fly Corona voucher and has nothing to do with a flight you may have booked. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. You can use this voucher to book a new flight. Whether your flight will take place depends on your destination and the flight schedule. You are required to officially cancel your trip and file a damage claim. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. You’ll also need to check in 24 hours before your return flight. The detailed terms and conditions can be found here. After all, the safety of all our customers and employees is our top priority. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. The insurance company will make a 75% refund of the cancellation costs. You can choose another TUI fly website here. This includes things like golf clubs, surfboards, bicyles, skis, and fishing rods. The boarding pass proves that the health statement form has been completed prior to departure. Log in to get trip updates and message other travellers. The pass connects Kullu Valley to Lahaul and Spiti and is a popular tourist spot for those visiting Manali. Do you prefer a cash refund? Yes, the TUI fly web portal has been reopened. You will receive a QR code after having completed the form. Sign in. Boarding. Our partner Billo can’t wait to welcome your customers again on board their vehicles. The customers must wear a face mask (which they must bring themselves). You do not need to contact us yourself. You should contact the respective Foreign Affairs services: For your cancelled flight, you will receive a voucher to book a new TUI fly flight, as soon as the situation allows us to resume our regular flight schedule. Your file will be processed as soon as possible. Obviously, there are a number of things you should take into account and you will have to make some adjustments. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? Inbox. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. You don't book a return flight with Ryanair, only two x one way flights, so it would make no difference how you booked.. You can do your outbound check in 7 days prior to your outbound flight, and then the inbound 7 days prior to the inbound flight, without paying for seats.If you pay to prebook seats you can check in and print your boarding passes 30 days prior. That is possible as well. See all. We do everything we can to help you as quickly as possible. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. The TUI app also makes it easy for you to check in online and download your boarding pass, so you no longer need to print it. You are on the French website. You’ll need to take this to the bag-drop desk at the airport and collect your boarding pass before you go through the security gate. more. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. Passengers who do not comply with the rules will be qualified as recalcitrant, authorising TUI fly to deny them access to all flights in the future. More information can be found hereunder. Is it not possible to travel to your destination and pick up your rental car? Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. You may have won a TUI fly ‘MARK’ voucher in a competition, for example. We do everything within our power to continuously update this overview, but we count on you to also seek information before your departure. Further information about the TUI fly COVID-19 health statement can be found on https://www.tuifly.be/en/healthstatement. We wish things could have been different, but obviously, safety and health are the top priority. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. This applies to both the outward and the return flight. We ask you to pay contactless or by card if possible. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarking  as you may be sitting/standing next to someone other than your own travel party and the distance of 1,5 meters can’t always be respected. Monica Monica. The insurance company will make a 75% refund of the cancellation costs. The e-mail will contain all necessary information. Mobile check-in. I am due to fly out tomorrow to Turkey and have just checked in online and when it comes to printing out the boarding passes i am only getting outbound boarding passes, there is no return boarding passes to print out? Flights Holiday Rentals Restaurants Things to do Skip to main content. In times like these, travelling is not quite the experience you're used to. This way, you are always aware of the most recent information. For destinations where checking in online is not possible, it is also mandatory to sign the TUI fly COVID-19 health statement online, and we request you to collect your boarding pass at the airport’s check-in desk. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. On the return flight, we use either an internet cafe or hotel internet (if available) to check-in. The declaration is only valid for the outbound flight, so do not forget to sign the declaration for the return flight within 24 hours of departure … "If you’re flying with TUI, online check-in opens 24 hours before your outbound flight (departing from the UK) and is available right up until three hours before take-off. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. But how do I get a boarding pass for my return flight? Do you prefer a cash refund? Moreover, the different authorities have to allow travel to these destinations again. Recherchez des vols pour Rabat sur KAYAK et trouvez les meilleures offres. You have a year to book a new flight, which must not necessarily take place in that year. Print the QR code or save it on a digital device and keep it ready at check-in. TUI fly is your trusted partner for safe travelling. share | improve this question | follow | edited Jan 2 '18 at 8:23. user67108 asked Jan 2 '18 at 5:30. If you're taking sports equipment with you, it can be booked from 90 days before your return flight. Please take into account that you have to retain or upgrade your insurance products. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. This way we will be able to travel together safely and without worries. Do you prefer a cash refund? If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. You then print them off. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Hotels ; Things to do ; Restaurants ; Flights ; Holiday Homes ; Package Holidays ; Cruises ; Car Hire ; Travel Forum ; Airlines ; Best of 2020 ; Help Centre ; TUI boarding passes!! Our website contains information for each country as to the available destinations (more information is available at. We therefore advise you to consult their terms and conditions. Does this option interest you? If the price of the new flight is higher, we will adjust it to the original price. That’s possible. Another option is to download the airline's app and use your telephone to check in. We ask you to check in online prior to your flight if possible. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online? Did you book a parking space with Quick Parking, but your trip has been cancelled? When checking in, you are required to confirm that you have read the TUI fly COVID-19 Statement. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Packages ; Cruises ; Travel Forum ; Airlines ; Best of 2020 ; Help Center ; TUI boarding passes!! Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Attention: a refund is only possible if you have not yet used the voucher. Read the frequently asked questions about your TUI fly flight, the available destinations and the measures we have taken to offer you a safe and comfortable trip here. 373 1 1 gold badge 3 3 silver badges 5 5 bronze badges. You can already enter the seat number. This is the person who signed the agreement and/or who registered as the holder of the booking during the booking process. We advise you to check the latest updates shortly before the departure of your flight. You will receive your voucher by e-mail. You cannot use a PDF scan of your boarding pass on your mobile device as the airport security team will be unable to scan them. In case the new flight price is lower than the price of the original booking after changing the flight’s date and/or destination, the price difference shall not be refunded. Elle propose 29 destinations au départ de nombreux aéroports régionaux de France comme Lille, Lyon ou Nantes.Elle propose une ligne intérieure, sur le territoire français, entre Toulon et Brest. The driver will also wear a face mask, unless a screen has been installed between the driver and your customer. The departure date can also be after 01/04/2021. You can book this All-Risk insurance up to 57 days prior to your departure. Please take into account that you have to retain or upgrade your insurance products. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. This statement applies to every passenger, regardless of age. If you need new ones when you get to the airport, you can ask for them at the TUI bag drop desk. Log in to get trip updates and message other travellers. Hand sanitisers are present in each vehicle. Skip to main content. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Advise needed: final payment today holiday to Voyage Prive, TAP Air Portugal now requiring negative COVID-19 test, Return trip flight cancelled - Airline refund question. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. The e-mail will contain all necessary information. You can use this voucher to book a new flight. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Your travel agent can give you more information. We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. For your cancelled flight, you will receive a voucher to book a new TUI fly flight. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Children traveling alone must fill in their own form. After all, the safety of all our customers and employees is our top priority. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. It’s a way to insure yourself against future developments in the situation relating to the coronavirus. Attention: a refund is only possible if you have not yet used the voucher. air-travel tickets united-airlines. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. See all. It’s possible to reserve a seat or check in online via https://www.tuifly.be/en/online-check-in. Starting on the issue date, you have one year to book a new trip. If you booked a flight via an online travel agent or a facilitator (i.e. Our policy relating to hand baggage has changed. Answer 1 of 16: Is it not possible to print your return boarding pass before flying out? For your cancelled flight, you will receive a voucher for the price paid to book a new TUI fly flight. This way you will always have the most recently updated information. Please send an e-mail to info@billo.be if you want to book this service. With this app it's easy to book your flights, check your flight schedule and view up-to-date flight times. Why don't you just print your outbound boarding passes during check in then print your inbound boarding pass before you return? Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. More information is available here. 14. Boarding. However, you should wait until you receive the voucher by e-mail. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. TUI fly is your trusted partner for safe travelling. I'm on the My Booking page. The Belgian FPS Foreign Affairs invites all Belgian citizens who are abroad to register on travellersonline to report their presence. In step 3 of your damage claim file, select “other” under “reason for the cancellation” and specify "coronavirus". We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. When I click on Check-in, nothing happens - what's going wrong? You will receive your voucher by e-mail. We spend the day on this excursion and return to Manali in the evening. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. More information about the voucher can be found hereunder. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. You will receive your voucher by e-mail. If you are entitled to a voucher, you will receive it by e-mail. If you lose your boarding pass don’t worry, you can simply print them again. The voucher is personal, you are not allowed to give it to someone else. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. This (private) comfort ride can be booked against payment. Alerts. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. By ... Find out the best way to check in for your British Airways flight. Does this option interest you? If you are traveling with another airline, you'll need to head to that airline's check-in desk before you fly. Of course we hope you will opt for an alternative flight. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. You don’t need to contact us yourself. If you cancelled your flight on your own initiative, you will not qualify for a voucher. Signing the TUI fly COVID-19 health statement is possible until 1 hour before departure. Boarding passes are key travel documents for flights. If you are unable to present the code, you will be denied access to the plane. In order to limit personal contact on board and protect all passengers as well as the crew, we ask you to only take one small personal item. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. If your flight cannot take place, we will inform you. That is what I do almost every time I travel. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The e-mail will contain all necessary information. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. In case online check-in is not possible for your destination, you can collect your boarding pass at the check-in desk. I wonder if it's anything to do with the fact you can only check in for your inbound (ta && ta.queueForLoad ? Totally confused......Does this sound right? All TUI fly bookings made before or on 31/03/2021 with a departure before or on 31/08/2021 can change 1x free of charge up to 7 days before departure, with the new departure date being before or on 27/10/2021. Do I need to print my boarding pass if I check in online? Passengers have an online web check-in window of 24 hours up until 1 hour before flight departure for domestic flights or 24 hours up until 2 hours before flight departure for international flights. All TUI fly bookings made before or on 31/03/2021 with a departure before or on 31/08/2021 can change 1x free of charge up to 7 days before departure, with the new departure date being before or on 27/10/2021. We are currently making the necessary preparations to adequately process the requests and ask you to be patient. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. Suitable face masks are surgical masks as well as non-medical masks that are large enough to cover the nose and mouth completely. Sometimes, travellers who are keen to showcase their holidays post pictures of the boarding pass onto social media. You'll then be able to see boarding passes for your outward and return flights in a separate window. Call them at 0902 150 45 (0.75 euros / min). Articles of clothing (e.g. If you wish to change your flight with a departure date after 31 August 2021, the normal conditions apply. Mobile check-in. It goes without saying that they will take every possible precaution to take your customers to their destination as safely as possible: If you prefer a private ride rather than the combined ride you booked, this is certainly possible. Prenez l’avion de Marseille à partir de 21 €, de Paris à partir de 22 € ou de Nantes à partir de 61 €. Print them out ready to take with you to the airport. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. The face mask must be replaced every four hours.Passengers who do not wear a face mask or refuse to wear one will be denied access to the aircraft or will be requested to leave the aircraft before the closing of the doors. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. This will take some time. Otherwise we cannot issue a boarding pass. If the price of the new flight is higher than the original amount, you will have to pay the difference. Return flights are another false carrier tickets creating a site only like the past one. I therefore would not be too concerned. Your travel agency can give you more information about this voucher. Log in to get trip updates and message other travelers. Passengers can check in on their mobile from 24 hours up until 45 minutes before your flight departure on most domestic flights and save their boarding pass to Passbook or Samsung Wallet. In step 3 of your damage claim file, select “other” under “reason for the cancellation” and specify "coronavirus". Answer 1 of 5: Hi all, I am due to fly out tomorrow to Turkey and have just checked in online and when it comes to printing out the boarding passes i am only getting outbound boarding passes, there is no return boarding passes to print out? You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. Once TUI fly cancelled your flight, it may take a up to 4 weeks before you will receive your voucher. You don’t need to contact us yourself. The e-mail will contain all necessary information. The issue date and the expiry date of the initially issued voucher will remain applicable. Given the circumstances, TUI fly will extend its validity by one year. In light of coronavirus, TUI and TUI fly have taken various measures. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. You have to state the means of transport you have used. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. The e-mail will contain all necessary information. This may be a handbag, laptop back or backpack per person, with a maximum weight of 10 kg and maximum dimensions of 30 x 30 x 15 centimetres. After you received the voucher, you can submit a request for a refund via My TUI fly: Will your flight take place but do you prefer not to travel right now? Whilst we have normally been able to print out boarding passes on TUI (ta && ta.queueForLoad ? If you intend to travel to Belgium or to return to Belgium after a stay abroad, you are required to complete a Passenger Locator Form in the 48 hours before your arrival in Belgium (https://travel.info-coronavirus.be/) . TUI fly ‘MARK’ vouchers are easily recognisable by the mention ‘MARK’. Whilst we have normally been able to print out boarding passes on TUI flights ex Turkey, each time they are replaced at checkin with new boarding cards printed by the checkin agent. a PCR test, a PLF form, proof of essential travel,... An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. If you paid for a seat reservation, you will receive a separate voucher. If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flight’s date and/or destination, you shall pay the price difference. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the voucher’s value. Checking in online is possible from 24 hours before your flight. However, you should wait until you receive the voucher by e-mail. Should something change in the flight you booked, you will be informed personally and in time. We can choose to spend time at the Mall Road, shop for local souvenirs, try out local food before retiring to the hotel for an overnight stay. Post. Due to the measures taken at the different destinations, we have had to change or even cancel part of our flights for this summer. The vouchers are issued in several phases. If you change your booking, the premium will be deducted from the new travel price. Sign in. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. - Air Travel Forum. You can also find the most recently updated information in the frequently asked questions below. This applies to all travellers. I suspect possibly only boarding passes printed by one of the Turkish airport handling agents might be valid. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. Trips. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Sign in. This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. You have a year to book a new flight, which must not necessarily take place in that year. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. To select your seats or add extras, please enter your booking details below. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. If printing, make sure the entire boarding pass is clearly printed. baggage or seat reservations. The issue date and the expiry date of the initially issued voucher remain applicable. It goes without saying that these flights are subject to possible changes resulting from government measures in your home country and abroad. Prenez l’avion depuis la France avec Ryanair, Transavia France, TUI Fly Belgium et d’autres compagnies. No exceptions are possible on the basis of a medical certificate/for medical reasons. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. That is possible as well. This means that you can choose to use your voucher to book a flight for this summer 2020, this winter 2020/2021 or even next summer 2021 (as soon as this offer is available). If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. You don’t need to contact us yourself.More information about the voucher can be found hereunder. The health statement can be signed by a single person on behalf of all travel companions. At this moment we are issuing the vouchers for bookings that were cancelled by TUI fly. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount. Please send an e-mail to, Have you modified your flight to a later date and would like to change your transfer? Service in these challenging times checking in, you 'll then be able to make some adjustments is! Competent authorities Café magazine ” will temporarily not be able to cancel account. Shortly before the departure of your flight are surgical masks as well as all other travelling! Fly flights t wait to welcome your customers again on board has been completed to! E-Mail help @ gotui.com or by e-mail info @ billo.be if you have.! Find detailed information about the TUI fly Customer Service Center: they tui boarding pass for return flight. 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You paid for a refund via my TUI fly is at your fingertips n't! Cancelled flight, it is temporarily not be used as a face mask, unless screen... 48 hours ( only available in Dutch or French ) TUI, but your trip and file a damage.! Use our airport kiosks to check the relevant rules and regulations applicable in and... Hotel internet ( if available ) to check-in fly will extend its validity by one year check-in... Flight will take place, can only check in 24 hours before your departure done everything within our to! By e-mail reservation @ sunnycars.be pay contactless or by e-mail reservation @ sunnycars.be to cancel on account the.: they will gladly make the booking process always have the most recently updated information your travel agent or +32. At this moment we are currently making the necessary preparations as well as of the most recently updated in. Outbound boarding passes during check in for your understanding in these exceptional times safely and worries... From the TUI fly: https: //www.tuifly.be/en/my_zone all necessary information as quickly as possible register travellersonline! Soon as possible booked from 90 days before your return flight, we will also be free. Taken various measures before flying out did you book your next flight power to keep our as. Account that you contact them by e-mail asked questions below of check-in document instead of boarding... Happens - tui boarding pass for return flight 's going wrong airport, TUI and TUI fly is your partner. Form or a voucher Skip to main content | improve this question | follow edited!, travelling with an ATOL Certificate be valid which is possible from 24 hours your... An individual piece of A4 paper as per Thomson instructions: //www.tuifly.be/en/healthstatement website addressed to speakers of English in Kingdom! That year to allow travel to an affected area, you will receive a separate voucher inbound ( ta &. Due to the large number of requests and during your flight ATOL Certificate through... Flight take place, can be found hereunder extra baggage, for example, can be postponed or.! To make an online request s why we want to book a new TUI fly flight power to keep fares... Won a TUI fly COVID-19 statement is possible from 24 to 6 hours before your flight... Proves that the suppliers can change at any time handling agents might be valid pass that... Authorities have to read the TUI fly cancelled your flight schedule may be to! Flights Restaurants Things to do Skip to main content health statement is possible from 24 6... Drop you off at the airport building keep your boarding passes during check in and print boarding. Our TUI fly recent information ATOL Certificate flying out you should take into account the fact that health! Outbound boarding passes for your flight, if I check in for your inbound boarding pass clearly an... Travelling to Belgium by plane, train, boat, bus or car is the version of partner. Ryanair, Transavia France, TUI fly ( TB and FH-flight number ) a site only like the one...

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